MST CONSULTING
Running a specialist practice is complex.
Even well-established practices can find themselves dealing with inefficient workflows, inconsistent processes, overwhelmed teams, missed revenue opportunities and systems that have simply evolved rather than been deliberately designed.
MST Consulting helps specialist medical practices identify what is not working and put practical solutions in place.
Founded by Kylie Herbert, MST Consulting provides experienced operational support across the areas that have the greatest impact on how a practice performs, including patient journeys, workflows, billing processes, team structure, systems, training and day-to-day operations.
With more than 27 years of experience across specialist medical practices, private hospitals, healthcare operations and corporate training, Kylie brings both strategic thinking and hands-on healthcare experience.
Her strength is not simply identifying problems. It is understanding why they are happening, determining what needs to change and working with practices to implement solutions that are realistic for busy clinical environments.
Over her career, Kylie has supported doctors establishing private practices, reviewed and redesigned operational workflows, developed systems and procedures, trained administrative teams, improved patient communication and helped practices navigate the everyday operational challenges that can quietly cost time, money and patients.
MST Consulting works with both new and established specialist practices.
For new practices, this may mean building the operational foundations from the beginning.
For established practices, it may mean reviewing what has developed over time, identifying inefficiencies and introducing clearer systems, stronger processes and better ways of working.
The goal is simple: a practice that operates more effectively, supports its team and delivers an excellent patient experience.
As healthcare continues to evolve, MST Consulting also has a strong interest in emerging models of care, including preventative health, longevity, health technology and patient-centred healthcare services.
Whether you are establishing a new practice, improving an existing one or trying to solve operational problems that have become difficult to ignore, MST Consulting brings practical healthcare experience and a clear focus on making change actually work.
